Requesting a Permanent License Key

If you purchased Automate Desktop 2025, but still have a trial version of the software, you need to replace the current trial license key with a permanent license key. A new license key is required in the following scenarios as well:

• Migrating Automate Desktop from one computer to another
• A change to the network interface (physical, virtual, or wireless) where Automate Desktop is installed
• A hardware ID mismatch error occurs

To request a permanent license key:

1. Copy the Current Key (license key) and Hardware ID of the system where Automate Desktop.
2. Create a new email message using your preferred email client. In the subject line, enter New Automate permanent license key request.
3. Open Automate Desktop 2025 Task Administrator.
4. On the Task Administrator navigation Bar, click Options.
5. From the left navigation pane, select License.
6. Right-click on the alphanumeric Hardware ID and click Copy.
7. Paste the Hardware ID in the email message.
8. Right-click the alphanumeric Current Key and click Copy.
9. Paste the Current Key below the Hardware ID in the same email message.
10. Enter your company name above the Hardware ID and Current Key in the email message. If you are a reseller, enter the customer contact information, including company name, contact name, and email address.
11. Email your message to keys@fortra.com.
12. When you receive your new license key, go back to the License page.
13. Enter the alphanumeric license key in the Apply new key text box.
14. Click Apply.