List of alarms

Secure Email Gateway detected a failure while trying to download new updates. For online updates, check for connectivity issues. For offline updates, ensure the update disk is available to the system.

The Anti Spam Service is not running. The alarm is cleared when the service is restarted successfully.

Installation of a licensed module, such as an anti-virus scanner, has not been successful. See the Upgrade Service log for details. You should also perform a connectivity test to check your connection to the upgrade server. When fixed, you may need to validate the license again.

A license feature, such as the license required for an installed anti-virus scanner, has expired or is no longer available. Contact your reseller or Fortra to renew your license.

A log file in /var/log/cs-gateway or /var/log is bigger than 50 MB. This alarm condition can arise if a system service is repeatedly recording warning or error messages in its daily log file.

The Avira anti-virus service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. This alarm is only displayed if you have licensed and enabled the Avira anti-virus feature.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway reboots.
• System upgrades.
• The service was terminated from the command line.

Avira anti-virus definitions have failed to be updated.

CPU idle is 2% or less for a sustained period. The system cancels the alarm when CPU idle increases to 7% or more for a sustained period. Ignore this alarm unless it persists for more than ten minutes. Conditions that can trigger this alarm are:

• The overnight Database purge.
• System service startup.
• System upgrade or rollback.
• Abnormal system behavior.

Occupied disk space has reached 95% or more for a sustained period. The system cancels the alarm when disk space drops to 92% or less for a sustained period. The alarm description may also include (main) or (data).

• (main) indicates that the root disk partition is running out of space.
• (data) indicates that the /var disk partition is running out of space.

Occupied disk space has reached 85% or more for a sustained period. The system cancels the alarm when disk space drops to 82% or less for a sustained period. The alarm description may also include (main) or (data).

• (main) indicates that the root disk partition is running out of space.
• (data) indicates that the /var disk partition is running out of space. The most likely reason for low disk space is a very large number of messages held in message areas.

The Message Auditor service has failed to add audit data to the database. See the Audit log for details.

The Message Area Manager service has failed to add a held message to the database. See the Infrastructure log for details.

The PMM Infrastructure service has failed to access a Peer Gateway to retrieve PMM information to consolidate. See the PMM Infrastructure log for details.

Conditions that can trigger this alarm are:

• Network problems.
• The Peer Gateway has changed its administration password.
• The Peer Gateway has been taken out of service.

The LDAP Address Synchronization service has failed to update an LDAP Synchronized Address List. See the LDAP Agent log for details.

A disk error has occurred. This may be a temporary condition. For example, a disk has been removed. However, it may indicate issues with the disk controller or hardware. More information about the error is included in the alarm description shown on the user interface.

A hardware event has occurred. See the Hardware Event Log for details.

A temperature-related hardware event has occurred.

The Health and Statistics service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• The service has crashed.
• Gateway re-boots.
• The service was terminated from the command line.

This alarm relates to licenseable functionality; if you do not see this alarm, it may be because you have not licensed this feature.

The alarm is raised when a disabled key or certificate has been added to the Certificate Store to allow the administrator to inspect the key and make a decision about the action to take, for example, enable the key, or, if the key is untrusted, either delete the key, or leave it disabled. The disadvantage of deleting an untrusted key instead of leaving it disabled, is that it could be added to the store again in the future, resulting in the administrator being alerted again. If the administrator clears this alarm, it will remain clear until the next time a disabled key is added to the Certificate Store. The alarm is automatically cleared if there are no disabled keys in the Certificate Store.

The LDAP Address Synchronization service has failed. See the LDAP Agent log for details.

The managed list download has failed. Conditions that can trigger this alarm are:

• The download site cannot be accessed.
• A validation failure has occurred on an individual managed list.

Memory usage has reached 97% or more for a sustained period. The system cancels the alarm when memory usage drops to 94% or less for a sustained period.

Memory usage has reached 90% or more for a sustained period. The system cancels the alarm when memory usage drops to 87% or less for a sustained period.

The Message Area Manager service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway re-boots.
• System upgrades or rollbacks.
• The service was stopped from the command line.

The Message Auditor service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway re-boots.
• System upgrades or rollbacks.
• The service was stopped from the command line.

A certificate currently in use has been revoked or is suspicious, and requires a replacement. Identify the certificate in question in the Certificate Store using the Certificates with warnings check box in the Search Criteria.

An LEQ file (the Data Set used by Lexical Expression Qualifiers) requires updating before it can be imported to your Secure Email Gateway as it was created using a less-secure ffcreate process.

Use the command ffcreate -h to display the version number, and further help information.

The Lexical Data Import process has failed to import an LEQ file (Data Set). See the Infrastructure log for details.

The PMM service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway re-boots.
• System upgrades or rollbacks.
• The service was stopped from the command line.

An error has occurred with the policy engine.

The Policy Enforcement service has failed to move a message between processing areas. See the Policy Enforcement log for details.

The Policy Enforcement service has failed to process a message. See the Policy Enforcement log for details.

The failed message is moved into the Problem Messages Area and details of the message can be viewed from the Messages menu.

These details should explain why the processing failure occurred. Conditions that can trigger this alarm are:

• A very large message exceeded the maximum processing time.
• A complex message part  exceeded the maximum recursive depth.
• A text message part contained binary data.
• A message part was badly formed and could not be decomposed.

The Policy Enforcement service has detected problems that indicate that the service has become unreliable. See the Policy Enforcement log for details.

If this alarm has triggered, restarting the service is recommended.

Secure Email Gateway cannot communicate with the Sandbox Cloud Service.

The SMTP Alert Transport service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway re-boots.
• System upgrades or rollbacks.
• The service was stopped from the command line.

The SMTP Inbound Transport service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway re-boots.
• System upgrades or rollbacks.
• The service was stopped from the command line.

The SMTP Outbound Transport service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway re-boots.
• System upgrades or rollbacks.
• The service was stopped from the command line.

The Sophos anti-virus service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. See Managing Services for more information. This alarm is only displayed if you have licensed and enabled the Sophos anti-virus feature.

Conditions that can trigger this alarm are:

• Anti-virus definition updates.
• Configuration deployments.
• Gateway re-boots.
• System upgrades.
• The service was terminated from the command line.

Sophos anti-virus definitions have failed to be updated.

The database is not running. Conditions that can trigger this alarm are:

• The database was stopped from the command line.
• The database failed to initialise.

Secure Email Gateway has failed to connect to the external server hosting your exported system logs.

By default, this alarm is triggered when 250 or more messages are waiting to be processed by the Policy Enforcement service. The alarm is canceled when the number drops below 200. Conditions that can trigger this alarm are:

• The Policy Enforcement service is not running, or has not been running.
• The Policy Enforcement service has been processing very large messages.
• The CPU usage has been high for a sustained period.

The default values can be changes to suit your preference.

The service which checks spam reputations on incoming traffic is disconnected from your Secure Email Gateway. Run a connectivity test to check your HTTP connection or wait for the service to respond.

The service which downloads spam definitions to your Gateway, has failed. Run a connectivity test to check your TRUSTmanager connection or wait for the service to respond.

The peer responsible for automatic certificate generation is no longer contactable. This could be because a previous configuration has been restored to a new Gateway and is not peered to the Automatic Certificate Generation peer.

This alarm is raised to alert the administrator that an update for Secure Email Gateway has been downloaded and is ready to be applied.

The alarm clears itself once the update has been applied. However, a subsequent update may then be downloaded, which will result in the alarm being raised again.

The User Interface service is not running. This is usually a short-lived alarm condition, and is cleared when the next system status check occurs. Ignore this alarm unless it persists for several minutes.

Conditions that can trigger this alarm are:

• Gateway re-boots.
• The service has crashed.
• The service was terminated from the command line.