Held Messages
Messages that have been intercepted by your security policy are retained in "Message Areas" by Secure Email Gateway. These messages are referred to as Held Messages.
From the Messages menu, you can find, analyze, and view held messages. This is useful if you want to locate individual held messages. The Messages menu also enables you to release, delete, and process individual manages directly. In addition, you can also create and configure batch operations that can process multiple held messages in a single operation.
Message Areas
Message areas hold messages that have been detected by Secure Email Gateway using content rules (i.e. your content security policy). Content rules can determine the reason why a message must be held, and use disposal actions to hold the message in a corresponding message area.
Administrators can view and analyze messages in a message area and can select how to process the message.
Message Areas provided by the Gateway
Message areas are created as a result of Disposal Actions. There are a number of pre-configured message areas, which are supplied with the Secure Email Gateway starter policy. These message areas provide basic message holding:
| Message Area | Description | ||
|---|---|---|---|
| Confidential |
Messages containing confidential material. |
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| Encrypted | Encrypted messages. | ||
| Encryption or decryption failures | Messages that have failed to be encrypted or decrypted. | ||
| Executables |
Messages containing executables. |
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| Large Images | Messages containing images that exceed a configured size threshold. | ||
| Message Processing Failure |
Messages with one or more components that the Policy Engine could not identify during content analysis. For example, a message that is not compliant with standards, or a message containing corrupted data files. |
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| Misrouted Messages |
Messages that follow the policy route: For all email that does not match another route. |
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| Multimedia | Messages that contain selected multimedia types. | ||
| Oversize | Oversize messages. | ||
| Phishing |
Phishing messages. |
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| Problem Messages |
Typically, problem messages that caused an internal failure during content analysis. This can include messages that have been deliberately malformed for use in denial-of-service attacks.
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| Profanity |
Messages containing detected profanities as defined by managed lists. |
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| Registered Data Processing Failure |
Messages that failed to process registered data. |
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| Spam | Messages containing suspected spam. | ||
| Unknown Binary | Messages containing unrecognized (non-empty) binary files. | ||
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Virus |
Messages containing a virus. |
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You cannot delete the Message Processing Failure as well as the Problem Messages message areas. These are required by the system. |
Create or modify a message area
Message areas are created automatically when you define Disposal Actions. Disposal actions determine what happens to messages when they are intercepted. For example, the Confidential disposal action reroutes all intercepted messages to the Confidential message area.
In order to create a new message area, you must create a new disposal action.
To modify a message area, see Disposal Actions for more information.
Messages on the Peer Gateways
You can manage messages from a local