How do I transfer files from one site to another (CuteFTP Professional only)?
How do I remove files from CuteFTP that have finished transferring?
How can I best describe my problem if I contact technical support?
Note
Reference the troubleshooting section for answers to problems frequently encountered.
First time users should use the Connection Wizard, located under File > Connection > Connection Wizard. It will bring up a window that will ask you for a Label for the site and the rest of the login information provided to you by your Web Host Provider.
More on the connection wizard.
This information is assigned by your Web Hosting Provider. If you Don't know what the FTP address is or are not sure, you can contact your Web Hosting Provider or Internet Service Provider and they can give that information to you.
Your Web Hosting Provider or Internet Service Provider assigns this information. If you need to find out what this information is, you can contact them and they will be able to give that information back to you.
First you must connect to your site. Once connected, you can upload your files by browsing to the directory where your files are located on the left hand window of the screen. Click on the files you wish to upload and drag them across to the corresponding right hand window (the server side). You will see the upload progress of your files in the queue window at the bottom of your CuteFTP window.
More on transferring files and folders.
In CuteFTP Professional, connect to two different servers. Click on the files you wish to transfer located in the first server window. Drag and drop these files to the second server window and they will be transferred from the first server to the second server.
More on site-to-site transfers.
The Local Drives pane, located on the left-hand side of the screen, shows files and folders on your computer. The left pane in CuteFTP Professional shows you both the Local Drive pane and the Site Manager as separate tabs. You can navigate your local drives in the same fashion as Windows Explorer.
Connect to your server using CuteFTP. Click (highlight) the file you wish to change permissions. Right-click on the file and choose Properties. The different options for the permissions are located at the bottom of this dialog box. Only servers that support the CHMOD command will let you change permissions. For the servers that do not support CHMOD, you cannot change permissions.
To delete files from your server, simply click on the file you wish to delete and press the Delete key on your keyboard. You can also right-click on the file and click Delete, or you can click on the file and then click on the red X on the toolbar.
If you have tried to log into your FTP site and have been unsuccessful, a window will appear telling you that it could not log in. Click on the button that says Details and it will list the exact error message sent to you by the server. Contact your Internet Service Provider or your Web Host Provider with this error message and they will be able to assist you in getting connected.
Also reference the troubleshooting section for answers to problems frequently encountered.
SFTP, which is a component of SSH2, is supported by CuteFTP Professional only. SSL is supported by Professional and Home editions. Check with your server administrator to verify that the server you are connecting to supports SSL or SFTP (SSH2).
If you are behind a firewall and you cannot connect, you will need to set up CuteFTP to connect through that firewall. Go to Tools > Global Options and expand the menu option entitled Connection. Click on the either SOCKS4 & 5 or Proxy Server option and fill out the information. If you are unsure of whether or not you are behind a Proxy Firewall or a Socks Firewall or are not sure of the specific settings for that firewall, consult your system administrator for the correct settings.
Also reference the troubleshooting section for answers to problems frequently encountered.
If you’ve tried to transfer files and they are not transferring, you will receive a window telling you that the files could not be transferred. Click Details for more information on the exact error message sent to you by the server. Contact your Internet Service Provider or your Web Hosting Provider with this error message.
Also reference the troubleshooting section for answers to problems frequently encountered.
To remove items from the queue that have already transferred or will not transfer, go to Tools > Queue > Remove all and the items will be removed from the queue.
Built on a modular design platform, CuteFTP Professional’s Transfer Engine (TE) is completely independent of the main application interface. Currently, transfers can continue even after the main interface is exited (if enabled in settings). It offers a COM interface that allows application developers to develop custom FTP solutions.
CuteFTP Professional is targeted towards corporate users or prosumers who need extra security, automation, and management tools. It contains everything the Home version has and is equipped with additional tools such as the Transfer Engine (TE), as well as SFTP, HTTPS, site-to-site transfer capability and more. For a comparison of CuteFTP Home and Professional, visit the comparison page.
CuteFTP is available by download from our website at www.globalscape.com
Download time depends on your modem speed. On a regular 56K modem, CuteFTP will take about 7 minutes. The time to download decreases as your connection speed increases.
Free online self-help resources are available for all users at the GlobalSCAPE Help Center. Help is also available via email and telephone for registered users covered by a Priority Support plan. Please visit the GlobalSCAPE Help Center for up-to-date information about all of the technical support options available to you.
If you are having a transfer or connection problem, you may want to enable extended listing in the session log window, reproduce the problem and then copy and paste the resulting log in to our online support request form.