How do I transfer files from one site to another (CuteFTP Professional only)?
How do I remove files from CuteFTP that have finished transferring?
How can I best describe my problem if I contact technical support?
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Refer to Troubleshooting for answers to problems frequently encountered. |
How do I set up a connection to my FTP Server?
First time users should use the Connection Wizard, which will ask you for a Label for the site and the rest of the login information provided to you by your Web Hosting Provider.
A host address will be in the format of ftp.mywebsite.com. This information is assigned by your Web Hosting Provider. If you do not know the FTP address, contact your Web Hosting Provider or Internet Service Provider. Many ISPs provide FTP configuration information on their Web site. For an example of what to look for, go to http://help.yahoo.com/l/us/yahoo/geocities/gftp/gftp-09.html. A similar help page should be available from the company that is hosting your web site.
What is my user name and password?
Your Web Hosting Provider or Internet Service Provider assigns this information. If you need to find out what this information is, you can contact them and they will be able to give that information back to you.
How do I upload my files with CuteFTP?
First, you must configure and connect to your site. Once connected, you can upload your files by browsing to the directory where your files are located on the left pane, click the files you want to upload, then drag them to the corresponding folder in the right pane (the server side). You will see the upload progress of your files in the Queue window.
More on transferring files and folders.
How do I transfer files from one site to another?
In CuteFTP Professional, connect to two different servers. In the first server window, click the files you want to transfer, then drag and drop these files to the second server window. The files will be transferred from the first server to the second server. This feature is not available in CuteFTP Home or CuteFTP Lite.
How do I navigate the directory tree in CuteFTP?
The Local pane, located on the left side of the interface, shows files and folders on your computer. The Remote pane, located on the right side of the interface, shows you the directories of the site to which you are logged in. You can navigate your drives in the same fashion as in Windows Explorer.
How do I change the permissions of my files (CHMOD)?
Connect to your server using CuteFTP. Click to select the file whose permissions you want to change, then right-click the selection and click Properties. The options for the permissions are located at the bottom of the Properties dialog box. Only servers that support the CHMOD command allow you to change permissions. You cannot change permissions on servers that do not support CHMOD.
Refer to Viewing File and Folder Properties for more information regarding CHMOD.
How do I delete files from my server?
To delete files from your server, click the file you want to delete,
then press Delete. You can also
right-click the file and click Delete,
or you can click the file then click the Delete
icon 
on the toolbar.
Why can I not connect to my FTP site?
If you have tried to log into your FTP site and have been unsuccessful, a message appears telling you that CuteFTP could not log in. Click Details to view the exact error message sent to you by the server. Contact your Internet Service Provider or your Web Host Provider with this error message and they will be able to assist you in getting connected. GlobalSCAPE Technical Support does not have access to your Internet Service Provider/Web Host Provider's FTP information.
See Troubleshooting for more information
Why are my files not transferring?
If a message appears that says your files could not transfer, click Details to view the exact error message sent to you by the server. Contact your Internet service provider or your Web hosting provider with this error message.
See Troubleshooting for more help.
How do I remove files from CuteFTP that have finished transferring?
To remove items from the Queue Window that have already transferred or will not transfer, on the main menu, click Tools > Queue > Remove all. All of the items are removed from the Queue window. (Or your can right-click in the Queue Window, then click Remove Selected, Remove Finished, or Remove All.)
What is the Transfer Engine (TE)?
CuteFTP uses a Transfer Engine (TE) to transfer files, which is completely independent of the main application interface. You can configure CuteFTP Professional and Home to continue to transfer files even after the main CuteFTP interface is exited. In CuteFTP Lite, the TE shuts down and all in-progress transfers stop if the application is closed. CuteFTP Professional offers a COM interface to the Transfer Engine that allows application developers to develop custom FTP solutions.
How do the various editions of CuteFTP differ from one another?
All editions of CuteFTP allow you to connect to FTP sites to transfer files. CuteFTP Professional provides extra security, automation, and management tools, such as the Transfer Engine (TE) interface, and capabilities for SFTP, HTTPS, site-to-site transfer, multi-part transfers, and more. Visit the comparison page at http://www.globalscape.com/cuteftp/compare.asp for more information.
How can I get a copy of CuteFTP?
All editions of CuteFTP are available by download from our Web site at http://www.globalscape.com/downloads/.
How long does it take to download?
Download time depends on your modem speed. On a regular 56K modem, CuteFTP takes about 7 minutes. The time to download decreases as your connection speed increases.
What sort of support do you offer for CuteFTP?
Free online self-help resources are available for all users at the GlobalSCAPE Help Center. Visit the GlobalSCAPE Help Center for up-to-date information about all of the technical support options available to you.
How can I best describe my problem if I contact technical support?
If you are having a transfer or connection problem, reproduce the problem, then copy and paste the log in to our online support request form or your Web Hosting Provider/Internet Service Provider.
