You can help resolve errors by recording information from error messages and log files.
The Log pane appears at the top of the interface .
A standard error dialog box includes a short error message and two buttons, Cancel and Details. Click Cancel to dismiss the error dialog box. Click Details to expand the error dialog to show more information.
Review the information in the logs and error messages. The problem could be as simple as a typo in the connection information, or the remote server might be refusing connection for some reason.
To use an error messages and logs to troubleshoot
Do one or both of the following:
In the error message, click the Details button, right-click in the log text area, then click Copy All Text. The entire contents of the window is copied to the clipboard, then paste it into an email or text file.
In the Log pane, right-click, then click Copy Entire Log to Clipboard (or press CTRL+SHIFT+C), then paste it into an email or text file.
If you suspect CuteFTP configuration is at fault, paste it directly into the Description field at the to ask for help from GlobalSCAPE Technical Support.
Send the information to your technical support department, ISP, or Web hosting provider for troubleshooting assistance.