Resetting the EFT Server Administrator Password

Using this procedure, you will lose all user- and group-specific settings. The user accounts and their folder structures will remain, but permissions and settings will be lost.

Be sure to back up any other files in the EFT Server installation folder that you will need, such as certificates. The easiest method is to back up the entire EFT directory (by default, C:\Program Files\GlobalSCAPE\EFT).

To reset the administrator username and password

  1. In the Windows Services dialog box, stop the EFT Server service.

  2. Navigate to the folder where EFT Server is installed. (By default, C:\Program Files\GlobalSCAPE\EFT.)

  3. The user accounts and folder structures are stored in one or more files with an .aud extension. Copy these configuration files to a safe place for backup.

  4. Using the Windows Add/Remove Programs utility, uninstall EFT Server.

  5. Reinstall EFT Server. (The software is available for download at http://www.globalscape.com/downloads/.)

  6. Create a new administrator username and password.

  7. Open EFT Administrator and login with your new username and password.

  8. Recreate your Site(s) with the EXACT same name(s) as you previously used. The Site name must match character for character.

  9. In the Windows Services dialog box, stop the GlobalSCAPE EFT Server service.

  10. Copy the .aud files that you saved in step 3 and paste them into the folder where you have installed EFT Server. Click Yes when asked if you want to overwrite the existing .aud files.

  11. Restart the EFT Server service and log in. The individual groups and user accounts should be preserved; however, you must reassign permissions and settings.