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When you contact Globalscape Customer Support for assistance, you might be asked to provide your license Information. EFT License Information is displayed in the About dialog box. To avoid errors, you can copy and paste the license information into the e-mail that you send to Support. (You have to be logged in to the server to view or copy the license information.)
To copy the license information to the clipboard
On the main menu, click Help > About Globalscape EFT. The About dialog box appears.
Click anywhere within the Server License Information box, and then click Copy. A message appears, stating that the registration information was copied to the clipboard.
Click OK. You can then paste that information into a text document or e-mail to send to support.