Mail Express v3.1 and later incorporates an optional feature for the Drop-Off and Internal Portals that allows customers to create links to specific email addresses. By appending /to/<list of recipients> to the standard Drop-Off and Internal Portal URLs, where <list of recipients> is a comma-delimited list of email addresses, a URL can be created for use in external sites, emails, or as a bookmark.
Use of this feature will pre-populate the To field and disable the ability to edit the To field. The <list of recipients> will be pre-validated prior to the display of the page, and any malformed addresses or validation errors (email address length, domain restrictions, number of recipients allowed, etc.) will result in a 404 – Page Not Found error. URLs without /to/<list of recipients> will result in standard behavior. Custom URLs must be properly URL encoded. For example, multiple email addresses can only be separated by commas. Any other delimiters, such as semicolons will result in errors.
Additionally, the confirmation page will allow the user to send another message for the specific <list of recipients> if one was provided via the URL. Otherwise, the “send another” link will behave normally (renders Drop-Off/Internal Portal with an editable “To” field, not pre-populated).
Example URLs:
https://me.mycompany.com/dropoff/to/sales@mycompany.com could be used to create a link to a client’s Drop-Off Portal with sales@mycompany.com pre-populated in the To field.
https://me.mycompany.com/internal/to/sales@mycompany.com could be used to create a link to a client’s Internal Portal with sales@mycompany.com pre-populated in the To field.
https://me.mycompany.com/dropoff/to/customer.support@mycompany.com,engineering@mycompany.com is an example of using multiple recipients with this feature. The To field would be pre-populated with both recipients. Note that the email addresses are separated by a comma. Any other delimiters, such as semicolons will result in errors.
Below is an example of the Drop-Off Portal when rendered using https://me.mycompany.com/Drop-Off/to/sales@mycompany.com, showing the To field populated with the email address: