Installation Logging

The installation log file is intended for debugging purposes and contains messages that may help resolve issues that arise in the field. During installation and maintenance the installer will create and log to an “Installer.log” file created in <Documents & Settings>\<Current User>\Local Settings\Temp\Mail Express. At the completion of the installation run, either due to success or failure, the installer will copy the final log to the <Installation Directory>\logs directory if it exists. Note that if the installer fails during an initial clean installation the <Installation Directory>\logs directory may not exist. In this case the final log file will be in <Documents & Settings>\<Current User>\Local Settings\Temp\Mail Express.

Debug Logging

The installer is capable of writing the same messages that go to the Main Installer Log (see above) using the Windows debug logging infrastructure. These messages may be viewed using a utility such as SysInternal’s DebugView application.  

 

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You can also search the Knowledgebase for help, or pose your question in the Globalscape User Forum. Visit the Mail Express Support Center for the most up-to-date information, to view version history, updates, and activation instructions, or to download a PDF of this user guide. For information about Globalscape, visit www.globalscape.com or follow us on Twitter.

Last modified: 07 October 2013 at 9:14:20