When a Mail Express user sends an email with an attachment, the attachment (if managed by Mail Express) is sent to the Mail Express Server, and the recipient receives an email that contains the body of the original sent email, plus one or more hyperlinks from which the recipient can download the attachment. The attachment(s) are not processed by the SMTP server nor sent to the recipient's email client. The links to the attachments are embedded in the email.
If you attempt to download files after they have expired, an "expired" message appears on the Pick-Up page.
To pick up a file
Click the link in the email to open or save the attachment(s).
If the files are password protected, a password entry page appears in your default web browser. Provide the password, then click Submit. The Pick-up Page appears.
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Passwords are defined by the sender under Options in the Internal Portal. |
On the Pick-Up page, the behavior depends on the browser you are using and your settings:
For standard browser (HTML) downloads: Click the link next to the file that you want to view or download, or click Download all files to download a zipped file that contains the file(s). Downloading unusually large zipped files can cause the browser to time out. If you routinely need to download files that would take more than the Internet Explorer (v5.x and later) default of 60 minutes, ask the Mail Express administrator to refer to the Microsoft Support article http://support.microsoft.com/kb/181050, "Let me fix it myself" section, for instructions for changing the Registry subkey value from 60 minutes to a longer timeout. (This extended timeout is unnecessary for the majority of downloads.)
Click Open to view the file (if the necessary program is installed) or click Save to save the file. If you choose Open, the file is opened as read only.
For Java Applet downloads: Select the check box next to the file(s) you want to download, and then click Download File(s). A Java Download Manager appears, then a Save dialog box appears. Specify where to save the file(s), and then click Save.
Mail Express determines whether there is already a file with the same name in the download location. If a same-named file exists, Mail Express does an integrity check to determine if they are the same file.
If the files are the same, Mail Express does not download the file again. No prompt appears, but a message appears stating that the download is complete.
If the local file is the same, but not complete, Mail Express resumes the download of the file. No prompt appears.
If the integrity check fails (e.g., different file, corrupted data), then Mail Express prompts to overwrite or skip the download.
The reasoning of this process is to eliminate errors from the user overwriting existing files, not downloading complete files, or not downloading a new, different file that appears to be the same as an existing file.
(Windows behavior is described above. Behavior is slightly different on a Mac or Linux OS, but follows typical file save/download practices.)
