Sending Files Using the Reply Portal

Mail Express™ allows users to send large email file attachments to recipients inside or outside of their organization. If you have received an email from a Mail Express user and the email contains a link to the Reply Portal, you can click the link to return files to the sender. (You must attach at least one file.)

To send files with the Reply Portal

1. Click the Reply to link in the email you received. Your default browser opens and the Reply Portal appears.

   

2. In the From box, the email address is completed for you and is not editable.

3. In the To box, the email address is completed for you. (Authenticated Internal users can change the recipient and add multiple recipients. Multiple email addresses can be separated by commas.)

4. In the Subject box, the original Subject line appears with "RE:" (reply) in front of it. You can edit the Subject line; you are allowed up to 256 characters.

5. In the Attachments area, click Browse to select a file to attach. You can only select one file at a time and cannot select entire directories. You are limited to 10 attachments per send. After 10 attachments have been added, the Browse button is unavailable. If you are using the Java applet, you can select multiple files at one time. (Up to 100 attachments per email.) The Java Upload Manager is not enabled if you see a Browse button instead of a Choose File(s) button. Click Choose File(s) or Browse to specify one or more files to attach to the email or drag files into the Java applet box.

6. In the Message box, further describe the purpose of the email. The Message box allows up to 10240 total characters. You cannot use HTML tags to format the message. However, you can format text using the formatting toolbar. Select the text to which you want to apply formatting, then click a button on the toolbar to apply the formatting. The formatting toolbar provides the same options as standard word processing applications: bold, italics, strike through, underline, paragraph alignment, indent, subscript, superscript, numbering, bullets, paragraph styles (such as Paragraph and headings 1-6), font face (such as Arial; Times New Roman is the default), font size, and text color. Use the Clear Formatting button to remove formatting from selected text. You can expand the size of the message box by clicking and dragging the bottom right corner of the box. (Note: The number of visible characters allowed is reduced when you apply formatting.)

   

7. In the Options area, select the Send me a copy check box if you want to be copied on the email. (Not available for authenticated Internal users.)

8. Click Send. A "Files Successfully Sent" message appears.

   • If the Subject or Message boxes are empty, the send will fail.

   • To send another package, click Send.

   • To receive a copy of the receipt in email, click email. The email is sent to the address specified in the From box of the email.

   • If you leave the page open too long without clicking Send, the page expires. You will have to close the browser/clear the cache and then click or paste the link again.