Turning On or Off the Outlook Add-In

In the rare instance of a Mail Express error, you may you need to turn off the Mail Express Outlook Add-In or turn it back on.

To turn on or off the Mail Express Outlook Add-In

In Outlook 2010 or later:

  1. Click File > Options.

  2. In the left pane, click Add-Ins.

  3. In the Manage box, click COM Add-Ins, then click Go. The COM Add-Ins dialog box appears.

  4. Select (turn on) or clear (turn off) the Mail Express Outlook Add-In check box, then click OK.

    5. Take note of the state of the Add-In in the Trust Center (i.e. Active, Inactive, or Disabled). If the Add-In is in a disabled state, it cannot be enabled using the steps above initially. Instead, you must perform the following steps in the Trust Center:

    1. Next to the Manage box, click Disabled Items, then click Go.

    2. In the Disabled Items dialog box, click Mail Express Outlook Add-In, then click Enable.

    3. Close the Disabled Items dialog box.

    If the Add-In now appears in the Active list, it is enabled. If the Add-In appears in the Inactive list, follow steps 3-4 above.

In Outlook 2007:

  1. Click Tools > Trust Center.

  2. In the left pane, click Add-Ins.

  3. In the Manage box, click COM Add-Ins, then click Go. The COM Add-Ins dialog box appears.

  4. Select (turn on) or clear (turn off) the Mail Express Outlook Add-In check box, then click OK.

    5. Take note of the state of the Add-In in the Trust Center (i.e. Active, Inactive, or Disabled). If the Add-In is in a disabled state, it cannot be enabled using the steps above initially. Instead, you must perform the following steps in the Trust Center:

    1. Next to the Manage box, click Disabled Items, then click Go.

    2. In the Disabled Items dialog box, click Mail Express Outlook Add-In, then click Enable.

    3. Close the Disabled Items dialog box.

    If the Add-In now appears in the Active list, it is enabled. If the Add-In appears in the Inactive list, follow steps 3-4 above.

In Outlook 2003:

  1. Click Tools > Other > Advanced Options > COM Add-Ins.

  2. Select (turn on) or clear (turn off) the Mail Express check box, then click OK.

For more information, review the topics in the Contents to the left. If the Contents pane is hidden, click <--Show.

You can also search the Knowledgebase for help, or pose your question in the Globalscape User Forum. Visit the Mail Express Support Center for the most up-to-date information, to view version history, updates, and activation instructions, or to download a PDF of this user guide. For information about Globalscape, visit www.globalscape.com or follow us on Twitter.

Last modified: 07 October 2013 at 9:14:19