EFT Arcus Support

Online services include product updates, a knowledgebase, and online help files. In addition to our self-service resources that are available to all customers at the Globalscape website, we offer Maintenance and Support plans. Refer to your EFT Arcus agreement for details of your support tier. (If you started your EFT Arcus engagement with "Platinum" support, it is now called "Premium," but with the same features.)

Planned Maintenance

The Planned Maintenance Downtime is the time for which EFT Arcus is not available to you while Globalscape performs maintenance for security and system integrity purposes and provides EFT Arcus upgrades. Globalscape will use reasonable efforts to schedule such maintenance during the Standard Maintenance Window or your non-core business hours.

The Standard Maintenance Window is period of time weekly from 2 p.m. to 5 p.m. Central Standard Time (“CST”) or 11 p.m. CST to 2 a.m. CST each Wednesday, based on your choice, when EFT Arcus may not be available due to the performance of Planned Maintenance Downtime. Globalscape will provide notice to you at least seventy-two (72) hours in advance of any such Planned Maintenance Downtime. Globalscape may shorten such Standard Maintenance Window.

For more information, please refer to your signed EFT Arcus documents.