Cannot Initiate Data Transfer

If you receive this error from a server, it could indicate one of the following problems:

  • The server you are trying to log into requires a special user name and or password in order to transfer files.

    • Contact the server administrator, and find out if you need to use a special user name or password, and whether you have permission to access that server.

  • The permissions on the server are incorrect, so even though your user name and password are correct, you are unable to upload or download.

    • Contact the server administrator, and make sure that your user name and password have read and write permissions set correctly.

  • You cannot upload because the server you are sending to is full and will not allow more files to be uploaded.

    • Delete files that are no longer used or ask the administrator for more space on the system.

  • The file name you are using has a space or a character that the server will not allow.

    • Double-check with the server administrator regarding which characters are accepted on the server, and rename the files to an acceptable name. For example, some Web hosting providers only allow lower-case characters, no spaces, and the files must be named HTM instead of HTML. Many hosting providers list this information on their websites.

  • A communication error is occurring between the FTP host and your computer, making data transfer impossible.

    • If CuteFTP has worked in the past, change nothing and wait a little while to see if the problem is caused by Internet traffic. If this is the first time you are trying to connect, try using host types other than Auto-detect.