Activating CuteFTP

CuteFTP must be activated within 30 days or it will no longer function. When prompted, provide the serial number you received when you purchased the product. You can use either your first and last name or your company name. After you have provided the information, you can view your activation information on the main menu by clicking Help > About CuteFTP.

To ensure your software is activated accurately, provide all of the optional details that are requested so that we can confirm your eligibility for technical support or any upgrades that may become available in the future.

Your serial number can be found on the invoice you received by email or on your product packing if you obtained a boxed version. If you have lost your serial number, you can request a copy using Globalscape's Lost Serial Number form. Customer Support can locate your serial number if you provide your name, address, order ID, or any other pertinent data that might help us locate your original purchase record.

When you enter your registration information, it will be transmitted to Globalscape via the Internet. As part of the registration, the software assigns a unique number to your computer based on system information and reports this number to us. We use this data to help us prevent the program from being copied onto more computers than permitted by the license.

To register successfully, you must be connected to the Internet and have administrator privileges on your computer. If a firewall or proxy server is in use, the network administrator should ensure port 80 is open during the registration process.

If you do not have Internet access on the computer on which CuteFTP is installed, refer to the Troubleshooting section below.

To activate CuteFTP

  1. On the Welcome screen, click Enter Serial Number or, on the main menu, click Help>Enter a serial number. The Registration wizard appears.

  2. In the Serial Number box, provide the serial number, then click Next.

  3. If online registration fails, you can try again, go to the Globalscape website to register, or email a request to Globalscape support. Instructions are provided in the message. If the problem is your Internet connection, you might need to configure an HTTP Proxy. Refer to Unable to Connect due to Proxy Settings below.

  4. To save a backup of the serial key in text format on a local drive, click Backup and Print Registration Data. This information is useful if you change computers and need to install the software on the new computer.

  5. In the Backup Registration Location dialog box, browse for the folder in which you want to save the backup, then click OK.

  6. Click Finish.

Troubleshooting Product Activation

If activation fails, try the following resolutions:

Invalid Serial Number - The serial number must be entered exactly as it appears on your invoice or label. It is not case sensitive. If you received a digital invoice, avoid typing errors by copying the serial number to the Windows clipboard and then paste it (CTRL+V) into the serial number box in the registration wizard.

Serial Number Entered for the Wrong Product type - Serial numbers are specific to a particular product. Double-check your invoice to see which product and version you purchased. Compare that to the product name and version shown in the About dialog box or on the splash screen. If they do not match, then download the correct product from the Globalscape website. If you have accidentally purchased the wrong product, then contact the Globalscape support team.

Registration Unable to Complete due to a temporary Network Problem - Because activation takes place over the Internet, CuteFTP must be able to connect to our registration server to complete the activation process. Try again after the network problem is resolved or refer to the paragraph below regarding activating CuteFTP on a computer that does not have Internet access.

If you do not have Internet access on the computer on which CuteFTP is installed, follow the activation instructions above, but when connection to the registration server fails, click Email, then click Next. This will copy the necessary information to the Windows Clipboard. You can then paste the information into a text document and, on a computer that has Internet access, go to http://www.globalscape.com/register/, paste the contents of the text file, then click Register Me. You will receive a .REG file. On the computer on which CuteFTP is installed, close CuteFTP, double-click the .REG file to merge the registration information to the Windows registry, then restart CuteFTP.

Unable to Connect due to Proxy Settings - In the Registration Failed dialog box, click HTTP Proxy to modify your proxy settings (IP address and port) so that CuteFTP can perform HTTP (Web) transactions. If you do not have the proxy information, ask your system administrator or Internet Service Provider for assistance. (Globalscape does not have this information.)

Lost Serial Number - If you cannot locate your serial number, you can obtain a copy from Globalscape Support. If you still have the original email address used to purchase the software, on the main menu, click Help > Locate a lost serial. If you no longer have access to that email account or do not recall which email address you used, contact customer service department and provide your name, address, order ID or any other pertinent data that might help us locate your original purchase record.