Below are some solutions for common connection problems:
Make sure you are connected to the Internet before you launch CuteFTP Mac.
Go to the Site Manager and select the problem site. Check the FTP host address. If you are not sure that this is the correct host address, you will need to contact your ISP/Web Hosting Service for the FTP host address. If they give you an address like: ftp://ftp.example.com, leave off the ftp:// part of the address when you define it in the Site Manager.
Verify that you are using the correct user name. Again if you are not sure, please contact your ISP/Web Hosting Service for the correct user name.
Verify that you are using the correct password. Re-enter the password. It is easy to type in a wrong letter or number in this field because of the encryption. If it will still not connect, verify the password with your ISP/Web Hosting Service.
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The reason you need to verify information with your ISP/Web Hosting Service is that they generate this information when they create your account with them, and their servers have to verify and accept this information. CuteFTP Mac only sends the information to your ISP/Web Hosting Service. GlobalSCAPE Technical Support does not have this information. |
