Downloading Files

You can download files from the server to your local computer on which you have download permission. The mechanism for downloading files is browser dependent. That is, Internet Explorer, Google Chrome, and Mozilla Firefox each has its own mechanism for downloading files.

  • The Web Transfer Client does not support a CRC-check for downloaded files because of the limited access of the client file system. The process of initiating a download is human driven and is wholly managed by the browser itself, for security reasons. Further, the browser cannot arbitrarily read files on the local file system (for obvious security reasons), so EFT cannot read contents of downloaded files to do CRC32, and thus cannot issue a follow-up HEAD request to verify the integrity of the download.

  • In certain browsers, if you are using a self-signed certificate you will receive a "network issue" warning when downloading files. Workarounds are to have a valid certificate, use special flags to ignore improper certificates, or not use HTTPS.

To download files

  • Do one of the following:

    • In the WTC, click the file(s) you want to download, then click the Download icon. The file downloads to the folder defined in your browser's configuration. (To open your browser's Downloads folder, see below.) When you select multiple files before clicking Download, they are downloaded as a ZIP file.

    • In the Pickup Portal, click one or more files that you want to download, then click the Download icon. The file downloads to the folder defined in your browser's configuration. (To open your browser's Downloads folder, see below.) When you select multiple files before clicking Download, they are downloaded as a ZIP file.

      • - OR -

    • For direct download In your browser, copy and paste the URL provided by your administrator or in your company portal (for example, https://workspace.mycompany.com/directdownload/foo/MetaData2.db), then press ENTER. (This option is often referred to as "direct download" or "anonymous download.")

      1. Login. The Save As dialog box appears and the file downloads.

      2. Specify a location, if different, then click Save.

To open your browser's Downloads folder:

  • In Chrome, click the Settings icon, then click Downloads (or press CTRL+J).

  • In Internet Explorer, click the Settings icon, then click View Downloads (or press CTRL+J).

  • In Firefox, click the green down-facing arrow to view most recent downloads, or type about:downloads in the address bar to view all downloads.