Automate Desktop Service

The Automate Desktop service enables tasks created using Automate Desktop to trigger automatically on the computer. If this service is stopped, Automate Desktop tasks will not be run at their scheduled times.

Ensure that the Automate Service Account is enabled on the Server > Administration tab in the EFT administration interface to continue to run event rules when the Windows session is logged out or locked or EFT server service account is logged out.

NOTE: If no Windows user account is provided and enabled for the Automate service account, EFT Event Rules with Advanced Workflows will not properly execute when the Windows session is locked or logged off. (The EFT event rule will trigger, however, the Automate task will fail.)

Before creating or using Advanced Workflows in EFT, you should wait a while after any of the following actions have occurred:

  • When an EFT site is getting started (every time a site is started), it sets the Automate license and triggers an Automate service restart. Therefore, after a site is started, don't immediately open any Advanced Workflow tasks or Event Rules containing Advanced Workflows. It simply won't work, because it might be that the Automate service has not yet started, because this may take some time.

  • Any changes to an EFT license, extending or deregistering the trial, or registering or deregistering the Advanced Workflows module will set the Automate license expiration dates accordingly and trigger Automate Service restart. Meaning that after any of those actions, you may have to wait until the Automate service gets started.

  • Automate service is started or restarted in each of the cases described above and on EFT site start.

  • Automate service is started or restarted when an Event rule is triggered, but for some reason Automate service shows it has stopped. Then EFT restarts it and then re-triggers the Event rule.