Enabling or Disabling the Outlook Add-In in Outlook

If the EFT Outlook Add-In options do not appear in Outlook you need to enable it. Or in the rare instance of an error, you may you need to disable the Outlook Add-In or reenable it.

To enable or disable the Outlook Add-In

  1. Click File > Options.

  2. In the left pane, click Add-Ins.

  3. In the Manage box, click COM Add-Ins, then click Go. The COM Add-Ins dialog box appears.

  4. Select (turn on) or clear (turn off) the EFT Outlook Add-In check box, then click OK.

    5. Take note of the state of the Add-In in the Trust Center (i.e. Active, Inactive, or Disabled). If the Add-In is in a disabled state, it cannot be enabled using the steps above initially. Instead, you must perform the following steps in the Trust Center:

    1. Next to the Manage box, click Disabled Items, then click Go.

    2. In the Disabled Items dialog box, click EFT Outlook Add-In, then click Enable.

    3. Close the Disabled Items dialog box.

  5. If the Add-In now appears in the Active list, it is enabled. If the Add-In appears in the Inactive list, follow steps 3-4 above.