Upgrade, Repair, or Remove Insight

Follow the instructions below to upgrade, repair, or remove Insight.

  • Previous builds must be removed before installing the new version.

  • If you have upgraded from a prior version of Insight, you should perform a hard refresh of the browser's cache (Control + F5 Keys).

  • Instructions for removing the SQL Server Express bundled with the installation are also below. (SQL Server Express is not removed by the Insight removal wizard.)

  • When upgrading EFT Insight, you should stop the EFT Insight service before launching the new installer.

  • If you are upgrading the EFT Enterprise server that the Insight monitor is pointing at, stop the EFT Insight service. This will keep the service from generating errors in the "EFTInsight.logEntry" table.

  • If you are going to upgrade both EFT Enterprise and EFT Insight:

    1. First upgrade or install EFT Insight.

    2. Allow Insight to synchronize its tables.

    3. If EFT Enterprise has AWE tasks that were run, these should be pulled over and populated into the EFT Insight database.

    4. Once you verify EFT Insight works, proceed to upgrade the EFT Enterprise server.

If this upgrade order is not followed, the AWE task historical data will not be pulled over.

  • Insight includes a SampleDashboard. If you upgraded from a previous version of Insight, one of the dashboards is "This was the old AutoSaved," which contains the Expectations you had defined. You can rename it, if desired.

To upgrade Insight

  1. Run the new installer and click Accept on the license agreement page. The Welcome page appears.

  2. Click Upgrade, then click Next. Installation (upgrade) is completed.

  3. Click Next, then click Finish to close the installer.

To repair Insight

  1. Run the same installer that you used to install Insight.

  2. On the license agreement page, click Accept. The Welcome page appears.

  3. Click Repair, then click Next.

  4. After the repair is complete, click Next, then click Finish.

To remove Insight

  1. Run the Insight installer and Accept the license agreement.

  2. Click Remove, then click Next.

  3. Click Uninstall.

  4. Click Yes, if you want to restart now; click No if you want to restart later.

To remove SQL Server Express

  1. In the Windows Control Panel, click Program and Features.

  2. Scroll down the list of programs and features, click Microsoft SQL Server 2014 (64-bit), click Uninstall.

  3. In the wizard that appears, click Remove.

  4. Under EFTINSIGHT, select Database Engine Services.

  5. On the Ready to Remove page of the wizard, click Remove. Wait—this takes a few minutes. Eventually a Complete screen will be displayed.

  6. Reboot the computer to ensure all files that need to be deleted are removed from the system.

  7. Log back in to the system and then remove the SQLEXPR folder found under the "C:\Program Files (x86)" folder.

If this help topic did not help you, search the Knowledgebase.

For the most up-to-date information, to view version history, updates, and activation instructions; or to download a PDF of this user guide, visit https://www.globalscape.com/support.

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Last modified: May 07, 2019 at 4:43 PM