Click the Reply to link in the email you received. Your default browser opens and the Reply Portal appears.
The sender's email address is completed for you and is not editable.
The recipient's email address is completed for you. (Authenticated Internal users can change the recipient and add multiple recipients. Multiple email addresses can be separated by commas or semicolons.)
The original subject line appears with "RE:" (reply) in front of it. You can edit the subject line; you are allowed up to 256 characters.
In the Attachments area, specify one or more files to attach. You can only select one file at a time and cannot select entire directories. You are limited to 10 attachments per send. If you are using the Java applet, you can select multiple files at one time. (Up to 100 attachments per email.)
Further describe the purpose of the email. The message box allows up to 10,240 total characters. You cannot use HTML tags to format the message. However, you can format text using the formatting toolbar. Select the text to which you want to apply formatting, then click a button on the toolbar to apply the formatting. The formatting toolbar provides the same options as standard word processing applications: bold, italics, strike through, underline, paragraph alignment, indent, subscript, superscript, numbering, bullets, paragraph styles (such as Paragraph and headings 1-6), font face (such as Arial; Times New Roman is the default), font size, and text color. Use the Clear Formatting button to remove formatting from selected text. You can expand the size of the message box by clicking and dragging the bottom right corner of the box. (Note: The number of visible characters allowed is reduced when you apply formatting.)
Different options are available depending on the administrator's settings and whether you are an internal or external user. Click the plus sign next to Message delivery options if you want to specify the following message options specific to this email:
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Notify me when files are picked up—Select this check box to receive an email when the recipient downloads the files that you sent.
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Send message body securely using Mail Express—Select this check box to encrypt the email message body.
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Send Reply link—When the Mail Express administrator has enabled this option, recipients can click a link in the email to reply to your email.
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Link expiration—Select this check box if you want to specify an expiration that is more strict that what is defined on the server.
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Send Pick-Up Page link only—Select this check box if you want to send only a link to the Pick-Up Page, not links to the attachments.
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Require authentication to pick up—Select the check box to require the recipient to log in to their Mail Express account when they pick up the email. If they do not have an account on Mail Express, they are prompted to create one.
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Require passwords to download and upload files—Select this check box and specify a password if you want the recipient to provide a password before being able to download or upload attachments. The sender must provide the password to recipients in a separate email, over the phone, IM, etc.
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Language of email—Click the list box to specify the language of the email. The language pack for that language must be installed.
Click Send. A "Files Successfully Sent" message appears.
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If the Subject or Message boxes are empty, the send will fail.
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To send another package, click Send.
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To receive a copy of the receipt in email, click email. The email is sent to the address specified in the From box of the email.
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If you leave the page open too long without clicking Send, the page expires. You will have to close the browser/clear the cache and then click or paste the link again.