Turning On or Off the Outlook Add-In

In the rare instance of a Mail Express error, you may you need to turn off the Mail Express Outlook Add-In or turn it back on.

To turn on or off the Mail Express Outlook Add-In

In Outlook 2010 or later:

  1. Click File > Options.

  2. In the left pane, click Add-Ins.

  3. In the Manage box, click COM Add-Ins, then click Go. The COM Add-Ins dialog box appears.

  4. Select (turn on) or clear (turn off) the Mail Express Outlook Add-In check box, then click OK.

    Take note of the state of the Add-In in the Trust Center (i.e. Active, Inactive, or Disabled). If the Add-In is in a disabled state, it cannot be enabled using the steps above initially. Instead, you must perform the following steps in the Trust Center:

    1. Next to the Manage box, click Disabled Items, then click Go.

    2. In the Disabled Items dialog box, click Mail Express Outlook Add-In, then click Enable.

    3. Close the Disabled Items dialog box.

    If the Add-In now appears in the Active list, it is enabled. If the Add-In appears in the Inactive list, follow steps 3-4 above.

In Outlook 2007:

  1. Click Tools > Trust Center.

  2. In the left pane, click Add-Ins.

  3. In the Manage box, click COM Add-Ins, then click Go. The COM Add-Ins dialog box appears.

  4. Select (turn on) or clear (turn off) the Mail Express Outlook Add-In check box, then click OK.

    Take note of the state of the Add-In in the Trust Center (i.e. Active, Inactive, or Disabled). If the Add-In is in a disabled state, it cannot be enabled using the steps above initially. Instead, you must perform the following steps in the Trust Center:

    1. Next to the Manage box, click Disabled Items, then click Go.

    2. In the Disabled Items dialog box, click Mail Express Outlook Add-In, then click Enable.

    3. Close the Disabled Items dialog box.

    If the Add-In now appears in the Active list, it is enabled. If the Add-In appears in the Inactive list, follow steps 3-4 above.