SLA Statistic Reporting

Setting SLA Flags In Rule Criteria

Aside from using the Report Monitoring tool to check for performance data on a system, it is also possible to set Service Level Agreement (SLA) flags against most other system monitors when setting rule criteria. These SLA flags can then be reported against in the Advanced Reporting Suite using a pre-defined report template that is shipped with the product.

SLA flags can be set for rule criteria within the following Windows monitors:

NOTE: SLA reporting is not currently available for AIX or Linux systems.

To set a SLA Flag from within Rule criteria

Create the monitor rule as you would do normally (see Adding Rule Criteria for more information).

From the Criteria dialog for the required monitor, select the Advanced page.

Click the SLA Statistic field so that it is enabled. The SLA flag is measured against the specific criteria defined for this rule.

NOTE: If setting multiple SLA flags for different criteria and/or monitors, we recommend that a Send Enterprise Console Alert action is used to determine which of the SLA criteria has failed.

Providing that all the other information required to create the rule has been entered, click OK to save this rule criteria as an SLA flag. Click OK again on the Add Rule Detail dialog to save this rule.
Click Saveto apply the rule to this system.

NOTE: SLA Statistic checking is not affected by the suspension of the rule, (SLA data is still gathered even if the rule is suspended) but is dependent on the time period when the rule is active (SLA data is not gathered outside the times when the rule is active).

NOTE: We recommend that when creating SLA flags within rules, that all SLA criteria are kept together in the same rule that use the ‘Perform Actions For Each Criteria That Triggers option, otherwise SLA failures may or may not be indicated correctly.

NOTE: System performance against the specified SLA flags can then be viewed on the SLA Statistics report (automatically included as a Report Template within Advanced Reporting Suite) for this system.