Using a Proxy Server
If your organization uses a proxy server to connect to the Internet, Insite's Deployment Manager may not be able to contact Fortra's servers in order to download products and updates, or manage licensing, and attempting to do so will result in the error "Error retrieving current product list." If you get this error while attempting to use the Deployment Manager with a proxy server, do the following to allow your Insite installation to connect to Fortra's servers:
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Open the file "net.properties" located in the following directory (depending on the platform you are using):
- Windows: C:\Program Files (x86)\Help Systems\HelpSystems Insite\jvm\lib\net.properties
- Linux Root Installation: /opt/insite/jre/lib/net.properties
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Linux User Installation: /USER_HOME/insite/jre/lib/net.properties
- Open the file in a text editor.
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Uncomment the following lines and replace the values with your proxy information:
http.proxyHost= http.proxyPort=80 https.proxyHost= https.proxyPort=443