Logging > Diagnostics

The Logging > Diagnostics page includes information helpful for diagnosing and troubleshooting potential issues.

This information is divided into the following sections:

  • Status: Gives high-level system information (memory, date/time).
  • Java Properties: Displays Java information and properties.
  • Environment Variables: Displays your environment variables.
  • Threads: Lists all used threads.

Identifying the Status of Powertech Antivirus Services

green checkmark The service is active and functioning properly.

circle with horizontal line in middle The service is inactive.

How to Get There

From the Powertech Antivirus Navigation Pane, choose Logging > Diagnostics.

Options

Diagnostics tab

Refresh

Refreshes the page with the latest logging and diagnostic information.

Logs tab

Refresh

Reloads the display to show the most current log information.

Clear Log

Reloads the display with the log data removed.

Download Logs

Downloads the log data to your local machine in .zip format.

Choose Log

Allows you to choosefrom the available log files:

  • ptavws.log

  • hsconnect.log

  • tomcat.catalina.log

  • tomcat.localhost.log

  • tomcat.manager.log

  • tomcat.host-manager.log

The ptavws.log includes all java related entries that would be found in hsconnect.log, in addition to any log output from the following projects:

  • com.helpsystems
  • org.springframework
  • org.hibernate
  • org.apache.kafka
  • org.quartz
  • net.sf.jasperreports
  • org.apache.commons

These help diagnose issues related to the database, communication between services and Endpoints, scheduling, reporting, and others.

The hsconnect.log includes only java related log output from the com.helpsystems.hsconnect project. These entries are focused on communication between services and Endpoints.

gear icon (Settings)

Opens the Logging Settings, where you can select the detail of the logging messages for Powertech Antivirus.