Missing Manager Policy

The Missing Manager policy can be used to ensure that sent emails will always include a specific recipient. For example, for a given policy route, you might want to ensure that a manager or compliance officer is aware of certain emails leaving your company.

The Missing Manager Policy policy uses Manager Relationships to ensure that outbound messages are intercepted if the sender does not include their manager in the list of recipients.

You can configure Missing Manager to:

• Include all users
• Ignore users with no manager
• Ignore messages with no attachments
• Perform disposal actions (What to Do? actions) when the conditions are met

Tell me about...

• Using Missing Manager as a content rule

  You can create and apply a Missing Manager content rule to a policy route, allowing you to configure Missing Manager as part of your wider security policy. The Gateway provides a number of content rule templates (including a Missing Manager template), which can be used to configure new content rules. For more information, see Content rule templates.

  If you apply a Missing Manager content rule to a policy route, the settings will not be overridden by enabling the global Missing Manager policy.

• Using Missing Manager as a global policy

  You can create and apply a Missing Manager policy that can be used globally for all routes that don't have a Missing Manager content rule applied to them. This ensures that if a route hasn't had a Missing Manager content rule applied to it, and it should have, it will still be protected by the global Missing Manager policy.

How do I...

• Enable Missing Manager globally?

  1. Navigate to Policy > Missing Manager.

     The Manage Missing Manager Policy page is displayed.

  2. In the Global Missing Manager Policy panel, click Click here to change these settings.

  3. Select the Enable global missing manager policy check box to enable the policy. Clear the check box to disable Missing Manager policy.

  4. Click Save.

     When the policy is enabled, the page displays the What to Look For? and What To Do? panels, allowing you to configure:

     • Missing Manager Detection

     • When Missing Manager detected

     • When the sender is not in the relationships list

     These settings enable you to configure the way you want the Gateway to apply the Missing Manager policy.

• Ignore messages?

  You can define which messages are ignored by the global Missing Manager policy, even if they do not include the manager of the sender.

  1. Enable Missing Manager using the steps in Enable Missing Manager globally?.
  2. Beside Missing Manager Detection in the What to Look for? panel, click Click here to change these settings.

  3. Enable check boxes to:

     • Ignore messages where the sender is in the relationships list with no manager
     • Ignore messages that have no attachment
  4. Click Save.
• Specify what to do when missing a manager?

  You can enable global Missing Manager settings that will apply to every route unless that route is already using a Missing Manager content rule, which triggers if the sender’s manager is not a recipient of the message.

  1. With Missing Manager enabled, check that the Missing Manager Detection conditions are correct.
  2. In the What to Do? panel, click Click here to change these settings beside When Missing Manager detected.

  3. Select a Disposal Action from the menu.

     If you select Perform no action as your disposal action, you must create an Add A Mail Recipient action under What Else To Do? for the policy to behave as expected. This appends the configured email address to the message when it is processed. If you select Hold as a disposal action or choose to relay the message, you aren't required to create an Add A Mail Recipient action.

  4. Click Save.
• Specify what to do when the sender is not in the relationships list?

  If the sender is not in the relationships list, their manager relationships are not known and the Gateway would otherwise be unable to apply a Missing Manager policy to these messages. If the sender is not listed in the relationships list, follow the steps below to specify what happens to these messages.

  1. With Missing Manager enabled, check that the Missing Manager Detection conditions are correct.
  2. In the What to Do? panel, click Click here to change these settings beside When the sender is not in the relationships list.

  3. Select a Disposal Action from the menu.

     You can include an additional action, such as Send a Copy or Generate an Alert. To do this, click the New button next to What Else To Do? and select an action from the list. Use the remove icon to remove actions if necessary. For help about adding or editing additional actions, see What To Do? Actions.

  4. Click Save.

See also...

• Manager Relationships
• Disposal Actions
• Content rule templates