Connectivity Test

The Connectivity Test diagnostic tool enables you to test a policy's settings for connectivity to system components.

  The connectivity tests are performed on the policy that is open in the policy editor. This is not necessarily the active policy if changes have been made since the policy was last applied. The In-use test result shows whether or not the setting is part of the active policy.

Run connectivity tests

  1. Under the System menu, select a submenu under which Connectivity Test is displayed in the task panel.

     

    Depending on a submenu you select under the System menu, Connectivity Test may not be displayed in the task panel.

    Select a submenu under which Connectivity Test is available, for example, System > System Settings > Ethernet Settings, and System > System Settings > HTTP Proxy Settings.
  2. The Connectivity Test dialog is displayed. The dialog also displays the results of the test when it was last run.
  3. Click Run Tests. The dialog displays a progress bar while the test is run. When completed, the result for each test group is indicated with (passed) or (failed).

  4. Click:

    • View Results: To display test details. See Viewing test results below for more information.
    • Email: To email the results in an XML file attachment to a specified recipient. For example, you could mail the results to Support to for assistance.
  5. Click Close to close the dialog.

View test results

The results page displays the detailed results for each test group. (passed) or (failed) indicates the result for a specific test component.

Test Group What are tested Test details
DNS

Tests the connection to the configured DNS server or servers.

See Query DNS records for more information.

  • In-use

  • Server

  • Host

Real-time Blocklist

Tests the SpamLogic connection to  Real-time IP Blocklist (RBL) servers.

See Real-time IP Blocklist for more information.

  • In-use

  • Server

  • Test

HTTP Tests the connection to the Fortra website to access functionality such as access to the online help and View License.

  • In-use

  • Protocol

  • URL

  • Proxy

Avira Tests the connection to Avira anti-virus software providing it is installed and licensed on the current Gateway.

  • In-use

  • Host

SMTP Tests the connection to internal email servers configured as static hosts.

  • In-use

  • Route

  • SMTP Server

Relay to

Tests the connections to mail servers configured in Relay To disposal actions.

See Disposal Actions for more information.

  • In-use

  • Name

  • SMTP Server

Backup

Tests the connection to the backup FTP Server.

See Backup and Restore for more information.

  • In-use

  • FTP Server

Peers

Tests connections to configured Peer Gateways.

See Peer Gateways for more information.

  • In-use

  • Name

  • Host

TRUSTmanager

Tests connections to the TRUSTmanager server.

See TRUSTmanager Reputation for more information.

  • In-use

  • Service

IG Server Tests the connection to the Information Governance Server, if applicable.

  • In-use

  • Server

  • Token

Fortra Threat Brain Tests the connection to Fortra Threat Brain, a malicious URL database provided by Fortra.

  • In-use

  • Name

  • URL

 

Troubleshooting

If a connectivity test fails, use the Checklist displayed for the test group to resolve the issue. Review your configuration and make required adjustments. For example, check the configuration of any static routes for the HTTP test failure.