Cannot See Remote Files or Folders
If you cannot see your directory listing or files, you can try these solutions then attempt to connect again.
Your connection log shows a LIST-L command instead of the normal LIST
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On the main menu, click Tools > Global Options (or press ALT+F7).
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Expand the Navigation node, then click Links. The Links options appear.
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Clear the Attemptlink resolution using LIST -L command check box, then click OK.
Use the -L filter on the server
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Display the Site Manager, right-click the Site, then click Properties.
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Click the Actions tab, then click Filter. The Filter Properties dialog box appears.
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Select the Enable filtering check box.
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Select the Enable server side filtering check box, then type -L in the Remote filter box.
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Click OK to close the Filter Properties dialog box and accept the changes.
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Click Connect or OK.
Change connection type
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Display the Site Manager, right-click the Site, then click Properties.
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Click the Type tab.
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In the Data connection type box, click UsePASV.
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Click Connect or OK.
If you still cannot connect, follow the same steps, but click UsePORT.
Turn off all filters
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Display the Site Manager, right-click the Site, then click Properties.
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Click the Actions tab, then click Filter. The Filter Properties dialog box appears.
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Clear the Enable filtering check box, then click OK.
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Click Connect or OK.
Change server Host type
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Display the Site Manager, right-click the Site, then click Properties.
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Click the Type tab.
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In the Server type box, click the first server type in the list (Unix).
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Click Connect or OK.
If that does not work, try the next server type on the list.
Turn off ModeZ compression
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Click Tools > Global Options.
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Expand the Transfer node, click MODE Z, and then clear the Apply Mode Z compression to the following extensions when possible check box.
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Click OK.
Send an extended log to Technical Support
If none of the solutions above resolve the problem, obtain a raw directory listing and submit it, along with details of the problem, to Globalscape Technical Support .
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On the main menu, click Tools > Global Options (or press ALT+F7).
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Expand the General node, then click Logs. The Log options appear.
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Select the Record/display raw directory listing in logs check box.
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Reconnect to the problem Site.
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Once connected, right-click in the Log pane, then click Copy Entire Log to Clipboard.
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Paste the selection (CTRL+V) into an email message.
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Describe the problem, what you have already tried and include information about the computer you are using (operating system, Internet connection, etc.).
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Submit your support request using our support submission form .