Cannot See Remote Files or Folders

If you cannot see your directory listing or files, you can try these solutions then attempt to connect again.

Your connection log shows a LIST-L command instead of the normal LIST

  1. On the main menu, click Tools > Global Options (or press ALT+F7).

  2. Expand the Navigation node, then click Links. The Links options appear.

  3. Clear the Attemptlink resolution using LIST -L command check box, then click OK.

Use the -L filter on the server

  1. Display the Site Manager, right-click the Site, then click Properties.

  2. Click the Actions tab, then click Filter. The Filter Properties dialog box appears.

  3. Select the Enable filtering check box.

  4. Select the Enable server side filtering check box, then type -L in the Remote filter box.

  5. Click OK to close the Filter Properties dialog box and accept the changes.

  6. Click Connect or OK.

Change connection type

  1. Display the Site Manager, right-click the Site, then click Properties.

  2. Click the Type tab.

  3. In the Data connection type box, click UsePASV.

  4. Click Connect or OK.

If you still cannot connect, follow the same steps, but click UsePORT.

Turn off all filters

  1. Display the Site Manager, right-click the Site, then click Properties.

  2. Click the Actions tab, then click Filter. The Filter Properties dialog box appears.

  3. Clear the Enable filtering check box, then click OK.

  4. Click Connect or OK.

Change server Host type

  1. Display the Site Manager, right-click the Site, then click Properties.

  2. Click the Type tab.

  3. In the Server type box, click the first server type in the list (Unix).

  4. Click Connect or OK.

If that does not work, try the next server type on the list.

Turn off ModeZ compression

  1. Click Tools > Global Options.

  2. Expand the Transfer node, click MODE Z, and then clear the Apply Mode Z compression to the following extensions when possible check box.

  3. Click OK.

Send an extended log to Technical Support

If none of the solutions above resolve the problem, obtain a raw directory listing and submit it, along with details of the problem, to Globalscape Technical Support .

  1. On the main menu, click Tools > Global Options (or press ALT+F7).

  2. Expand the General node, then click Logs. The Log options appear.

  3. Select the Record/display raw directory listing in logs check box.

  4. Reconnect to the problem Site.

  5. Once connected, right-click in the Log pane, then click Copy Entire Log to Clipboard.

  6. Paste the selection (CTRL+V) into an email message.

  7. Describe the problem, what you have already tried and include information about the computer you are using (operating system, Internet connection, etc.).

  8. Submit your support request using our support submission form .