Finding Information in the Help

You can find information in the online or application help in several ways:

  • Hyperlinks - Clickable text that opens another topic or a Web page.

  • Related Topics - Listed at the bottom of many topics, lists other topics relevant to the current topic.

  • Using the Contents, Index, Search, or Favorites, tabs, do the following:

Tab

Description

Contents

Contains the table of contents. Click a main heading (represented by a book icon) to display pages that link to topics, and click each subheading (represented by a page icon) to display the corresponding topic in the right pane.

Index

Lists each of the topics in the help file in alphabetic order.

Search

Use the search pane to locate words or phrases within the content of the topics. Type the word or phrase in the text box, press ENTER, then click in the list of topics, click the topic you want to view.

Favorites

(This option is not available in the Web help.) You can add a frequently viewed topic to the Favorites tab in the application's help. Click Add to add the topic you are viewing to the Favorites tab. To remove a topic, click the topic then click Remove. To display a topic, double-click it or click the topic, then click Display.

Searching the User Guide or globalscape.com

When searching, try several different searches using different words for the same concept. For example, if you want help with creating a script, search for script, vb, batch, and so on. Also, we have attempted to provide intuitive names for the topic titles, and the Index and Table of Contents contains the topic titles of every topic in the help file. So, in this example, if you are looking for a procedure on how to create a script, click the Index tab or Contents tab and scroll to the topic Creating Scripts.

When you search globalscape.com, you are searching across all of Globalscape products, not just CuteFTP. For targeted searches, try the application's help file first, then the online help file, then the Knowledge Base, then the user forum. (You can also search this PDF.) If you still cannot find the answer to your question, contact Globalscape Technical Support. Be sure to let us know that you had problems finding your answer in any of our self-help resources so that we can provide better information in the future.

Related Topics

Globalscape Support Center

Using the Knowledge Base