Connection Problems

If you are having problems connecting to EFT, verify the following information:

• Your username and password are correct. Each is case sensitive.

• The Host (the IP address) and port are correct. Refer to Remote Administration.

• The IP address from which you are trying to connect is allowed to access EFT.

• The EFT service is running. Refer to Starting and Stopping EFT.

• The network connection is functioning.

If the EFT service is not running, you may be able to start the service remotely.

When files are being transferred with Event Rules (copy, move, or download), if there are connection problems (e.g., the network is unavailable), EFT will attempt to establish a connection the number of times specified in the Event Rule. When EFT is able to re-establish the connection, it continues to transfer the file from where it stopped, even if there are multiple interruptions. There are no retry attempts after a login failure.  

If the network is lost while the Web Transfer Client is transferring files, it waits for a timeout period (30 seconds) and then shows a red X for the transfer. The Status in the queue pane indicates that the transfer failed. If you want to attempt to transfer the file again, you must login again when the network is available. After the Web Transfer Client reconnects, it resumes the transfer from where it stopped.