Using the Account Activation Portal

Mail Express Internal users can send invitations to users outside of their organizations with whom they frequently share files. After external users create an account, they are able to use the Mail Express Drop-Off Portal to send files. The invitation below was sent to an external account:

InviteExternalUser.PNG

To activate your account

  1. In the invitation email, click activate in "Please activate your account to begin sending files."

  2. The Mail Express Account Activation Portal opens in your default browser.

    ActivationPortal.PNG

  3. The username box is completed by Mail Express and is not editable. The email address displayed is your username to access the Drop-Off Portal of Mail Express.

  4. In the Display name box, the email address displayed is the name that will appear in the From box in emails that you send. (This is not your logon name. You log on with your email address, as shown in the Username box.)

  5. In the Password and Confirm password boxes, provide a password. The password must be between 6 and 256 characters and adhere to at least 3 of the following requirements: contain at least 1 number, 1 upper case, 1 lower case, and 1 non-alphanumeric character.

  6. Click Create. Your account is created.

  7. Click Continue. The Drop-Off Portal appears.

  8. After the account is created, you will receive an email confirming that the account has been activated, and the user who invited you will receive an email confirming that you have accepted the invitation. (Ensure that emails from the user who invited you are going to your Inbox and not your Junk Mail or Spam folder.)

    SuccessfulAccountActivation33.PNG

  9. To send files to Mail Express Internal users using the Drop-Off Portal, refer to Sending Files Using the Drop-Off Portal.