Work with Alert Log

Overview

The Work with Alert Log display is used to display any alert messages that have been generated as a result of user-defined criteria being triggered within the HA-MX Monitor.

Note: See Work with Rules for more details on how to set rule criteria.

The Alert Log allows you to reply to, close and delete alerts as well as view previous action history or change the rule that generated the alert.

Access and Navigation

Work with Alert Log is accessed from option 2=Work with Alert Log from the HA-MX Monitor main menu.

Alerts are displayed in chronological order, most recent last. When you first open the Work with Alert Log display, you are automatically taken to the most recent alert at the bottom of the current list. To change the current view you can use one of three options:

  • Enter a date and/or time in the ‘Position to Date’/ ’Position to Time’ parameters and press Enter.

    • These parameters act as a ‘search’ facility in that once the date and/or time have been entered, the display lists (from the top of the display) the alert(s) nearest to the date/time combination requested.

  • Use the <Page Up>/<Page Down> keys to scroll through the list of alerts.

  • Use F18=Bottom to return to the most recent alert.

    • This option only works if you are not already at the bottom of the page when used.

Refreshing the Display

You may refresh the display at any time to view new alerts that may have arrived since the Alert Log was initially displayed.

  • Use F5=Refresh to update the display without changing the view from the current position.

  • Use F18=Bottom to refresh the display and return to the most recent alert.

Parameters on the Work with Alert Log Display

The following parameters are available on the Work with Alert Log display.

Alert status

Displays the current status of the alert. The alerts that are displayed on the Alert Log can be in a status of ‘open’ or ‘closed’. Any alert that does not have a status value of closed is an open alert.

An open alert is one that has been raised by a filter criteria in one of the Halcyon products but that has not yet been closed. An open alert indicates an issue that needs further investigation. The current status can be one of six values:

OPEN The alert is currently open
ACKNOWL The alert has been acknowledged but is still open
ACTIVE Open alert for which an action is currently in progress
CONSOLE Open alert for which a console action has been successfully completed
SNDTXT Open alert for which a Send Text Message action has successfully completed
PENDING Open alert for which an action is pending
ERROR Open alert for which an action has failed

A ‘closed’ alert status indicates an alert that has had an issue resolved or has been noted. Alerts can be closed either manually or automatically as a rule action.

CLOSED Open alert for which an action has failed
Date

Displays the date on which the alert was logged.

Time

Displays the time at which the alert was logged.

Alert

Displays the unique identification number allocated to the alert.

IMPORTANT: About Alert Numbering

  • When an alert is raised and the next available number is 10000, 100000, 1000000, 10000000 or 100000000, the number allocator checks the lowest alert number still in use. If it is more than half-way past the next available number, the allocator issues number 1 instead. This is to keep the alert number as short as possible so it is easier to use in SMS messaging.

  • For every number the allocator is about to issue, it first checks that the alert does not exist. If it does, it tries the next number instead.

  • Should the alert number reach 999999999, then the number allocator starts again at 1 without any checks.

Message

Displays the alert text. If the text is truncated, use option 5=Display against the required alert to view the full text.