Resetting Passwords
Passwords are reset from the Enterprise Server Options| Users page.
Resetting a password is a temporary measure, allowing the update of a user's existing password if they’ve forgotten it.
To reset a password:
- Launch Enterprise Server Options, and select the Users option from the list of options in the left pane.
- Select an existing user and if necessary set a Password Expiration Interval. This date is applied to the new password created at the point of the next log-on with this user.
- Click Reset Password. A confirmation message is displayed.
- Click Yes to confirm the reset password command. The reset password is now also the current user name. A confirmation message is displayed to validate the password has been reset against the specified user name.
- Launch the Enterprise Console and enter the User Name and Password. At this stage the password is the same as the current user name (see step 4 above).
- Enter the user name as the password (including spaces if required). A message is displayed advising the current password has expired and you are prompted to create a new one.
- Click OK to display the Change Password dialog.
- Enter the user name as the old password and enter and confirm the new password. The password dialog closes and the user now has access to the Enterprise Console.