Finding Information in the Help

You can find information in the online/application Help in several ways.

Searching the Help File or globalscape.com

When searching, try several different words for the same concept. For example, if you want help with creating a user account, search for user, account, and so on. Also, we have attempted to provide intuitive names for the topic titles. The Table of Contents and the Index contain the topic titles of every topic in the user guide. So, in this example, if you are looking for a procedure on how to create a drop-off user, look for the topic Creating and Managing Drop-Off User Accounts.

Printing a Help Topic

The User Guide is available as a PDF at http://help.globalscape.com/help/guides .

To print a Help topic

  1. Click Print Topic in the Navigation pane, or right-click in the topic (in the right pane), then click Print. The Print dialog box for your operating system appears.

  2. In the Print dialog box, click Print. The topic is printed to the specified printer.

Sharing Topic Links

In the online (HTML) help, the address bar displays the IP address (URL) of the help file, not the URL of the specific topic. If you right-click in the topic, then click Properties, you can copy the URL of the topic. The URL displays only the topic, without the table of contents, which might be sufficient. The procedure below describes how to send a topic's URL with the table of contents displayed.

To copy a topic URL that includes the table of contents (Internet Explorer only)

  1. Open the topic in Internet Explorer.

  2. Right-click within the topic (the right frame), then click Properties.

  3. Highlight the URL for the topic, right-click the selection, click Copy, and then close the Properties dialog box.

    topic Properties

  1. Right-click in the address bar of your browser, click Paste, and then press ENTER. The topic displays, but not the table of contents (TOC).

    Help_ShowLink.png

  1. If you want to see the topic with the TOC, click Show Contents. The URL will update in the address bar and the TOC will appear to the left of the topic.

    Help_ShowTOC.png

  1. Copy the URL from the address bar to paste into an email or document.

In Firefox, right-click in the frame, then click This Frame > Open Frame in New Tab. In Safari, right-click in the frame, then click Open Frame in New Tab. The URL for the topic appears in the address bar of the new tab.

Related Topics

Globalscape Support Center

Using the Knowledgebase

For more information, review the topics in the Contents to the left. If the Contents pane is hidden, click <--Show.

You can also search the Knowledgebase for help, or pose your question in the Globalscape User Forum. Visit the Mail Express Support Center for the most up-to-date information, to view version history, updates, and activation instructions, or to download a PDF of this user guide. For information about Globalscape, visit www.globalscape.com or follow us on Twitter.

Last modified: 07 October 2013 at 9:14:21