Using the Knowledgebase

The Knowledgebase provides various types of articles, such as HOW TO, FAQ, ERRMSG, FIX, and so on. Many of the articles are created as a result of assisting customers with their specific configuration and troubleshooting issues.

The Resources tab provides links to online help and PDFs.
The Search link (upper right corner) opens a search utility.
The Tags link (upper right corner) list all tags defined on all articles in the KB. You can click a tag to view articles that have been tagged with that keyword. (If there is a keyword that you think should be added to the tags, let us know in the comments of the articles!)

To search the KB

Open a web browser and go to http://kb.globalscape.com/
On left side in the middle of the page, click Knowledgebase. A navigation tree and the latest articles list appear.
To view the latest articles just for Mail Express, click the Mail Express node.
The articles are sorted by Last Modified date. You can sort the list by Title or Last Modified date by clicking the column header.
To search the KB, click the Search link at the top of the page. When searching, try several different words for the same concept.

If the keyword you are using for your search does not find the article you want, but you do eventually find the correct article, please let us know that we should add that tag to the article to improve future searches.

You can also use Google search by typing in the search box site:kb.globalscape.com and then the search term. For example, to find articles about the Outlook Add-in, type:

site:kb.globalscape.com outlook.

Using Advanced Search

You can use Globalscape's Advanced Search to search only kb.globalscape.com or help.globalscape.com/help/.

To get to the Advanced Search page

In your browser, go to globalscape.com.
In the search box at the top of the page, type a keyword or phrase, then click Search. The results page appears.
If the topic you want does not appear in the search results, or if there are too many results, at the top of the page, click Advanced Search. The Advanced Search page appears.
In the Domains box, type the domain that you want to search (e.g., kb.globalscape.com, help.globalscape.com/help), then click Search.