Using the Knowledgebase

GlobalSCAPE's Knowledgebase (KB), http://kb.globalscape.com, provides various types of articles, such as HOW TO, FAQ, ERRMSG, FIX, and so on. Many of the articles are created as a result of assisting customers with their specific configuration and troubleshooting issues.

• The Resources link provides links to online help and PDFs.

• The Search link opens a search utility.

• The Tags link list all tags defined on all articles in the KB. You can click a tag to view articles that have been tagged with that keyword. (If there is a keyword that you think should be added to the tags, let us know in the comments of the articles!)

To search the KB

1. Open a web browser and go to http://kb.globalscape.com/
   
   

2. On left side in the middle of the page, click Knowledgebase. A navigation tree and the latest articles list appear.
   
   

3. To view the latest articles just for CuteFTP Mac, click the CuteFTP Mac node.
   
   The articles are sorted by Last Modified date. you can sort the list by Title or Last Modified date by clicking the column header.

4. To search the KB, click the Search link at the top of the page or use the search box at the bottom of the page. When searching, try several different words for the same concept.

   If the keyword you are using for your search does not find the article you want, but you do eventually find the correct article, please add a comment to let us know that we should add that tag to the article to improve future searches.

Related Topics

GlobalSCAPE Support Center

Finding Information in the Help