Decommissioning Mobile Transfer Client Users

User account deactivation is the same for Mobile Transfer Client (MTC) users as for any other user account in EFT. However, there is one more step you can take that will result in removing that decommissioned user’s cached data, effectively wiping your corporate data off the device, insofar as MTC’s data repository is concerned. Use one of the methods below to clear the user data.

Method 1

Before deactivating the user, delete all the files in the user’s home directory, including sub-folders. Upon subsequent login, MTC will synchronize with a now empty directory, effectively wiping any cached files stored in that profile’s repository. Once you have verified that the user has completed their final login (perhaps through an Event Rule notification), you can disable or remove their account to prevent further logins.

Method 2

If deleting the user’s data is simply not an option, then disable the Allow file caching for quicker access option in MTC's security policy configuration. Upon next login, that user (as well as all other users) will receive the new policy, and next time they close their MTC app, their cached data for that profile will be deleted. As in method 1, you will want to disable or delete their account after that final authentication. It is up to you to decide whether to re-enable the Allow file caching for quicker access option or just keep it turned off, which is arguably more secure, but less user friendly for your mobile users.