On the Administrator User Management page, you can create, modify, and delete administrator accounts. Administrator accounts are unique within the system and are not file transfer accounts—you cannot use your administrator credentials to access any portal other than the administration portal. (You will receive an "access denied" message.) This page is the only interface by which administrators can be added or removed from the system. (To create Internal user accounts, refer to Managing Internal User Accounts.)
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In Mail Express, usernames must be unique across all user accounts. Administrators must take care when manually creating Administrator or Internal User Accounts so that the username does not conflict with an Active Directory account. If an account is manually created with the same username as an Active Directory user, then that user will be unable to connect to the server with the Outlook Add-In using Windows (Kerberos) Authentication. |
To manage Mail Express administrator accounts
Launch the Mail Express Server administration interface. (e.g., click Start > Programs > Globalscape > Mail Express > Mail Express Admin or double-click the desktop shortcut).
Log in using the Mail Express Server administrator username and password that you specified during installation of the server.
In the navigation pane, click User Management > Administrators. The Administrator User Management page appears. The administrator account details are displayed in sortable, scrollable columns.
The administrator account that is displayed here is the one you created when you installed Mail Express Server. Be sure to use a valid email address, in case you have to reset the account (e.g., if you forget the password).
Do one of the following:
To search for a user, in the Search box, type the email address or display name that you want to search for, then click Search. Wildcards are supported. (? matches 1 character, * matches 0 or more characters, \ can be used to escape an actual ? or *.)
To edit an account, next to the account you want to edit, click the Edit icon 
, then edit the account as necessary. The username, password, and email address for users that are created using AD cannot be edited in Mail Express.
To delete an account, next to the account that you want to delete, click the Delete icon 
. When an account is deleted, it is marked deleted in the database and is no longer visible in the Internal User Management page; however, audit reports can look for and reference deleted accounts.
To create an account, click Add User. The Administrator User Details page appears.
In the Email box, provide the email address associated with the account.
In the Username box, provide the username for the account.
(Optional) In the Display name box, provide the Display name that appears in the From box with the sender's email address, as shown below:
In the Password and Confirm password boxes, provide a password for the account. The password must be between 6 and 256 characters and adhere to at least 3 of the following requirements: contain at least 1 upper case, 1 lower case, and 1 non-alphanumeric character, and 1 number.
In the Language preference box, specify the language preferred by the user.
The Enabled check box is selected by default. (To disable the account, clear the check box.)
If you want the user to change the account password upon signing in, select the Force password change check box.
Click Save to create the account or click Cancel if you do not want to create the account. Click Restore to restore the settings in the boxes to their last saved state. After you click Save, the user account appears on the Administrator User Management page.
