Maintain Answer - SHP004

How to Get There

In the Work with Self Help Answers screen, choose 2 for a question.

What it Does

The objective of this program is to allow the user to maintain an answer for a selected question.

Options

Question: This is the question text.

Answer: Please provide an answer to the question. Please note that the screen provides the relevant information to help you answer the question.

Rules: The following rules are displayed to help users formulate their answers, but cannot be changed:

  • Minimum length of response: A message is displayed detailing that the answer must be at least n characters long.
  • Characters not allowed: This field defines the list of characters that are not allowed to be used in the users answer to a question:
    • *NONE = All characters allowed / No restriction.
    • *SYSTEM = System value QPWDLMTCHR will be used to retrieve the characters that cannot be used.
    • Blank =All characters allowed / No restriction.
    • Specific characters = These characters will not be allowed to form part of the response/answer.
  • Repeating characters allowed: This value limits the number of repeating characters in a user response. This prevents a user from using the same character more than once in the same response e.g. AAAA. Please note that 00 = No Restriction.
  • Case Sensitive: This field defines whether the answer to questions will have to be case sensitive or not.
NOTE: Using the "Case Sensitive" feature in conjunction with "Same Answer Allowed" set to 'N' can cause unexpected results. When setting the "Same Answer Allowed" value to 'N' for a Language, all questions within the Language should have the same "Case Sensitive" setting (all questions set to 'N' or all questions set to '_'). Contact HelpSystems Support if you have questions.

Command Keys

ENTER - To add/update the answer.

F3 (Cancel): - To cancel the request and return to the previous screen.