Welcome To Password Self Help
Password Self Help enables users to reset their own passwords on the IBM i, negating the need to either call the Support Help Desk or have an Administrator perform the task for them. Password resets are performed via a series of secure questions pre-defined by Administrators that can only be answered by the user.
The Administration Process
- The Self Help Administrator determines the validation questions – both number and actual questions to be asked.
- The Administrator customizes the rules associated with the Self Help questions, such as length of response, inappropriate characters etc.
- The Administrator selects whether the users will be expected to choose their own password during the reset procedure, or use a standard 'Preferred Password.'
- The Administrator also pre-determines the number of unsuccessful attempts that the User can make before being prevented from progressing with the password reset. Any aborted password reset is logged for auditing purposes by administration.
The User Process
Users have the ability to provide their own personalized answers to the pre-defined questions. Password Self Help Administrators do not have the ability to either maintain or view individual responses. A key feature of Password Self Help is its ability to empower Users to provide their own answers to the pre-defined questions and determine their own password. This process can be accomplished using either the green screen or a web browser.
The Reset Process
The User signs onto the IBM i system using a pre-defined global log-in profile, or uses a web browser to open a reset URL given to them by their administrator. They are then prompted for their individual ID. Upon validation, they are presented with a series of authentication questions. Having successfully answered the questions the password is then either reset to a pre-defined default, or the user can set a new password, which is validated against the system password rules. The User can then log in and work as they would normally.