Installing or Updating Powertech Antivirus Server

The following steps describe how to install or update Powertech Antivirus Server (used in conjunction with Fortra Application Hub) to manage Powertech Antivirus on your network. For instructions on installing or updating Powertech Antivirus on Endpoints, see the Installing or Updating Powertech Antivirus on Endpoints section in this document.

The Powertech Antivirus Server requires a running Fortra Application Hub installation. See the Fortra Application Hub Installation Guide for details on installing Fortra Application Hub prior to installing Powertech Antivirus Server.

Fortra Application Hub and Powertech Antivirus Server must be installed on separate systems.

IMPORTANT: If you are upgrading from Powertech Antivirus for Insite, do not install Powertech Antivirus Server on the existing Insite server.

Download and Extract the Installer

  1. Download the appropriate Powertech Antivirus Server installer file for your system from the Fortra Support Portal.
    • ptavserver_rhel8_6.40.tgz
    • ptavserver_rhel9_6.40.tgz
  2. Move the installation file to the Linux system you would like to use to manage Powertech Antivirus. You can save the installation file to the /tmp directory.

  3. Extract the file using the following command:

    tar -xvf ptavserver_xxxxx_n.nn.tgz

    (where xxxxx represents the Red Hat Enterprise version and n.nn represents the Powertech Antivirus Server version number).

New Installations Only: Register Powertech Antivirus Server

Complete this step only for new installations. If you are updating an existing installation of Powertech Antivirus Server, skip to section 'Run the installer'.

  1. Open Fortra Application Hub.
  2. From the main menu, click Product Registration.

  3. Click Create Registration Key. The Create Registration Key pane appears on the right.

  4. For Fortra Application Hub Location, click the drop-down menu and select the fully qualified Domain Name or IP address of the Fortra Application Hub system.

  5. For Product Location, enter the full URL of the Powertech Antivirus system, "https://xxx.xxx.xxx.xxx:3737" where xxx.xxx.xxx.xxx is the IP address of the Linux server being used for this installation.

    Create Registration Key screen, with HelpSystems One Location and Product Location fields

  6. Click Generate Key. Fortra Application Hub generates the key.

    Screen showing HelpSystems One location, product address, registration key, and expires fields, and Copy Key to Clipboard and Renew Certificate buttons

  7. Click Copy Key to Clipboard.

  8. Return to the Linux command line, navigate to the ptavweb_install directory, and create the registration file. To do so:
    1. Enter the following: 

      2. cd ptavweb_install/

      vi registrationKey.txt

    2. Press i to move to INSERT mode.  
    3.  Press SHIFT+INSERT to paste the key.

      Registration key example in IBM i

    4. Press Escape.

    5. Type :x and press Enter.

      The key has been added to the registrationKey.txt file. You are now ready to run the installation procedure.

      NOTE: You can submit cat registrationKey.txt to verify the file has been created and the registration key is correct.

Run the Installer

Perform these actions for both new installations and updating an existing installation.

  1. If you are updating an existing installation run the command: cd ptavweb_install before continuing.

  1. Type the following command to begin the installation:

    ./serverInstall -v

    where:

    -v is for verbose (optional)
    NOTE: For an automated install please see Automated Installation.
    WARNING: If, at this point, the following error is reported:
    BEGIN failed--compilation aborted at include/determineInstall.p1 line 14
    or if you encounter any other messages like:

    "Can't locate <insert module here> in @INC "

    Then at least one of the packages listed in the pre-requisites is still missing and will need to be installed before this installation can continue.

  1. When prompted to 'Please review the following license agreement carefully', press Enter to display the license agreement.

    TIP: Press 'h' to see how to move forward through the text.

  2. When prompted to 'Do you accept the terms in the License Agreement (Y/N)?' press Y to begin the installation process (or N to terminate it).

  3. If prompted to select the Fully Qualified Domain name, enter 1 to choose the default, or 2 to customize.

    IMPORTANT: During installation you will be prompted to provide a hostname for the Powertech Antivirus Server.

    Select the Fully Qualified Domain Name you would like to use for this Server:

    Option 1 - hostname.domain.name

    Option 2 - Enter a Custom Fully Qualified Domain Name

    The value "1" is the hostname that the installation script has detected. Select 1 and press enter to use this value.
    The value "2" allows you to type a different hostname.

    This hostname must be resolvable by the Powertech Antivirus Server and any Powertech Antivirus endpoints that you may connect. When you register an endpoint you should use the value provided here for the -s parameter of the registration process. See Connecting a Powertech Antivirus Endpoint to Powertech Antivirus Server.

If you are performing an update, you are now done.
 
If this is a new installation, return to Fortra Application Hub and click Close to dismiss the Create Registration key pane. An additional row appears in the product list.
 
Create Registration Key pane with examples, highlighting Powertech Antivirus, with created and expires dates
NOTE: There may be a delay populating the Alias and Product fields while Powertech Antivirus connects to Fortra Application Hub.

  1. Click Fortra Application Hub in the banner at the top left of the screen to return to Fortra Application Hub Home.

  2. Under Available Products, click Powertech Antivirus to access the product.

Available Products, showing Powertech Antivirus
NOTE: If you are using a self-signed certificate (default), you will see a warning message. You can click Proceed to advance, and will need to accept the risk in your browser to open Powertech Antivirus.