If registration fails, here are our recommended solutions.
Problem: An invalid serial number was entered.
Solution: Make sure the serial number is valid. It is not case sensitive, however it is alphanumeric and must be entered exactly as it displays on your invoice or label. If you received a digital invoice, try copying the serial number to the Windows clipboard and then pasting it into the serial number box in the registration wizard.
Problem: A serial number was entered for the wrong product type
Solution: Registration serial numbers are specific to a particular product. For example, you cannot register CuteFTP Server with a GlobalSCAPE Secure FTP Server (corporate version) serial number and vice-versa. Also, a serial number for version 2 can't register version 3 and vice-versa. Double-check your invoice to see what product and version you purchased. Compare that to the product name and version shown in your Help About box or on the Splash screen. If they don't match, then please download the correct product from our Web site. If you accidentally purchased the wrong product please contact us.
Problem: Registration was unable to complete due to a network problem.
Solution: Because activation takes place over the Internet, CuteFTP Server must be able to connect to our registration server to complete the activation process. If it cannot connect or complete the process, it will prompt you with various alternatives. You can go through a manual registration process, where you e-mail us certain information and we subsequently reply with an unlock code, or choose to register via a Web form, which also provides you with an unlock code. Note: To register successfully, you must be connected to the Internet and have administrator privileges on your computer. If a firewall or proxy server is in use, the network administrator should ensure port 80 is open during the registration process.
Problem: Unable to connect due to proxy settings
Solution: In the Registration Failed dialog, click on the HTTP Proxy button and modify your proxy settings so that CuteFTP Server can perform HTTP (Web) transactions. If you don't know how to edit these fields, check with your system administrator.
Problem: Lost serial number
Solution: If you cannot locate your serial number, you can obtain a copy if you still use the original e-mail address used to purchase the software. If you no longer have access to that e-mail account or don't recall what e-mail address you used, please contact our customer service department and provide your name, address, order ID or any other pertinent data that you believe might help us locate your original purchase record.
Entering your purchased serial number
Entering a 30-day trial serial number
Alternate registration methods