PMM Settings

Personal Message Management

Personal Message Management (PMM) allows end users to manage their held messages (both incoming and outgoing) in message areas administrators have enabled for PMM. For example, an administrator enables the spam message area to allow end users to manage their spam email.

The user can access the PMM Portal and receive a regular email, the PMM Digest Message, listing the messages Secure Email Gateway has withheld for personal management. Within the portal or digest message, the user can release (deliver) individual messages or delete the remaining messages.

Details of deleted and released messages are recorded in the PMM logs. Information on PMM usage is provided in the PMM reports.

You can identify Trusted Senders using Allow lists. You can quarantine messages as determined by policy, then automatically release from quarantine any messages for a recipient where the sender is in the recipient's allow list. The system behaves as if the user had released the message themselves from their PMM digest, with all the same consequences: tracking, auditing, spam counts.

If your installation uses Peer Gateways, a single Gateway in the group consolidates all PMM information for the group, and sends a single, daily digest message to each user.

Setup considerations

Personal Message Manager can be configured for different users and modes of operation.

 

From version 6.2.0, PMM end-user links, such as those included in the Digest Messages and when managing Trusted Senders, no longer support HTTP protocol. They use a different IP address from the Gateway’s web UI via HTTPS, hence, you need to have a secondary IP address that serves this purpose.

If you are currently using PMM with Lite or Digest only mode, it is likely that your Gateway is configured with a single IP address. You need to reconfigure PMM to enable the end-user links via HTTPS:

  • Add a secondary IP address to the Gateway via Cockpit.

  • Enable the required PMM Mode.

  • Configure the PMM Portal Settings using the new IP address.

Note that this applies to both new installations and upgrades.

For upgrades, old messages (with HTTP end-user links) delivered before the upgrade will not work anymore. After the upgrade, administrators are advised to configure the secondary IP address and schedule a full distribution of the digest messages at earliest convenience, so that all end-user links will be switched to HTTPS with minimum disruption.

PMM Mode

Authentication Settings

Portal Settings

Access Control

Digest Messages

Branding

Manage Users