Address Book
Instant Alert Address Book is the component used to add, edit and delete the following:
Contacts and Contact Details
Contacts are the people to which the details of any issues need to be communicated. Contacts may be internal or may belong to third party organizations. A comprehensive set of fields is available into which detailed information regarding the contact can be entered.
This information must be entered manually for each contact and a default message type (SMS or email) must be specified.
Broadcast Groups
A broadcast group is a team of people who have an interest in a specific function or routine and allows all members of the group to receive instant email notifications or SMS for any issues that arise.
Call Schedules
A call schedule, often called a rota or roster, is a list of employees with responsibilities for a given time period. A call schedule is a method of ensuring that the correct person is contacted at the right time, in the event of an alert being raised.